Tivani / Platform
Collections Suite
Lower risk, higher recovery, and a human touch preserved. Manage the entire follow-up cycle for installments and debt — intelligent, automated and fully customizable.
The problem
Challenges of traditional collections
Manual, scattered follow-up
Without automation, chasing overdue installments becomes uncoordinated ad-hoc calls.
Limited payment options
When payment paths are narrow, even willing debtors postpone settling.
Inflexible repayment terms
One-size terms keep recovery rates low.
The solution
Key advantages of Tivani collections
Flexible repayment programs
Instantly design and run "grace period", "gradual repayment" or "pay what you can" plans.
Intelligent automation
Rule-based, fully configurable follow-up, notifications and case routing.
One unified platform
From installment reminders to full settlement, in one coordinated environment.
Precise data analytics
Connected to Tivani’s Data Engine, monitor and optimize the portfolio live.
Customer loyalty
Humane handling of delays preserves the long-term relationship.
Pay from anywhere
Bank cards, transfers, or automatic deduction from wallet or credit account.
Value
The value Tivani creates for you
Lower default rates
Flexible plans and timely follow-up lift recovery rates.
Collections team efficiency
Intelligent case prioritization multiplies the impact of every call.
Relationship preserved
Respectful, personalized collections turns today’s customer into tomorrow’s.
Tooling
Key tools in this module
Borrower Portal
A dedicated panel to view debt, request extensions or pay instantly.
Collections Queue
Case prioritization for agents, focused on call effectiveness.
Automation Engine
Fully automated follow-ups and messaging based on account state and behavior.
Data Sync
Direct connection to the ledger and analytics engine for live reporting.
Smart Recasting
Automatic installment recalculation after contract changes or partial payments.
Communication Suite
Personalized SMS, push and email to raise engagement.
Other platform modules
Ready to upgrade?
Talk to the Tivani team and see how this module transforms your organization’s credit infrastructure.